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Privacy Policy

Privacy Policy

This Privacy Policy describes how Gongzo Grab (the “Site“, “we“, “us“, or “our“) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://gongzograb.com (the “Site“) or otherwise communicate with us (collectively, the “Services“). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational, legal, or regulatory reasons. We will post any updates to this policy on the Site and update the “Last updated” date. Continued use of the Services after such changes constitutes your acceptance of the updated policy.
How We Collect and Use Your Personal Information

We collect personal information about you from various sources to provide our Services. This may include information you provide directly, information collected automatically through cookies and similar technologies, and information obtained from third parties.
What Personal Information We Collect
Information You Provide:

  • Name, address, phone number, and email.
  • Billing and shipping addresses.
  • Order history and payment details.
  • Account login credentials.
  • Communication history with us (e.g., emails or support requests).

Information We Collect Automatically:

  • IP address, browser type, device details.
  • Interaction data with our Site (e.g., pages visited, cart activity).
  • Cookies and tracking technologies.

Information from Third Parties:

  • Payment processors for transaction information
  • Fulfillment providers for order delivery
  • Analytics and marketing service providers
  • How We Use Your Information
  • To fulfill orders and provide customer support
  • To process payments and manage your account
  • For marketing communications and advertising
  • To enhance website performance and user experience
  • To detect and prevent fraud and unauthorized activity

Cookies

We use cookies to enhance your browsing experience, analyze traffic, and personalize content. You can manage your cookie preferences via your browser settings, though disabling cookies may affect functionality.
Disclosure of Your Information

We may share your information with:

  • Service providers (e.g., payment gateways, delivery services)
  • Affiliates within our business group
  • Legal authorities, when required by law
  • Third parties in case of a business merger or acquisition

We do not sell or share your personal information for profiling or behavioral advertising without your consent.
User Generated Content

If you post reviews or other content publicly, it may be visible to anyone. We are not responsible for the privacy or security of information you choose to share publicly.
Third Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies separately.
Children’s Privacy

We do not knowingly collect personal information from children under the age of 16. If we learn we have collected such information, we will delete it. Parents may contact us to request deletion.
Security & Data Retention

We take reasonable security measures to protect your data. However, no system is 100% secure. We retain your personal information as long as necessary for our business purposes or as required by law.
Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data
  • Withdraw consent for data processing
  • Object to certain uses of your data
  • Request data portability
  • Lodge a complaint with a data protection authority
  • To exercise your rights, please contact us using the details below.
    International Data Transfers

If you are outside of India, please note that your data may be processed in India or other countries where we or our service providers operate. We take appropriate safeguards to ensure your data is protected.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, you can contact us at:

📧 Email: contact@gongzograb.com
🌐 Website: www.gongzograb.com